Last revised: February 8, 2012
Depending on your use of our website or the Service, we may collect two types of information: personally identifiable information and non-personally identifiable information.
Personally Identifiable Information
Personally identifiable information is information that identifies you or can be used to identify or contact you. Such information may include your name, address, email address, telephone number, and billing and credit card information.
Non-Personally Identifiable Information
Non-personally identifiable information is information any single item of which, by itself, cannot be used to identify or contact you, such as demographic information (like age, profession, gender, current location, zip code, birth date, or year of birth), IP addresses, browser types, domain names, and other anonymous statistical data involving the use of the Service.
We will collect personally identifiable information from you only if you voluntarily submit the information to us, typically via our online information, demo requests, white papers, service subscriptions, other forms, and or surveys. We may also receive personally identifiable information about you from third parties providing credit and debit card authorization and fraud screening services as part of your use of any of our Services.
Registering to Use the Service and in the Course of Using the Service
You would be required to enter into a subscription agreement to use the Makana Motivator services and into other agreements to use other CSI products. If you wish to do so you will be required to provide us with information (including personally identifiable information and non-personally identifiable information) such as name, postal address, email address, birth date and credit card and billing information. We may also receive personally identifiable information about you from third parties providing credit and debit card authorization and fraud screening services as part of the contracting process. In addition, we may obtain your personally identifiable information from you if you identify yourself to us by sending us an email with questions or comments.
Cookies and Action Tags
We may collect non-personally identifiable information passively using “cookies” and “action tags.”
“Cookies” are small text files that are placed on your computer or mobile device in order to identify your Web browser and the activities of your computer on the Service and other websites. Cookies are used to personalize your experience on the Service (such as dynamically generating content on webpages specifically designed for you), to assist you in using the Service (such as saving time by not having to reenter your name each time you use the Service), and to allow us to statistically monitor how you are using the Service to help us improve our offerings.
You do not have to accept cookies to use the Service. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the "Help" section of the toolbar. However, if you reject cookies, certain features or resources of the Service may not work properly and you may experience some loss of convenience.
"Action tags," also known as web beacons or gif tags, are a web technology used to help track website usage information, such as how many times a specific page has been viewed. Action tags are invisible to you, and any portion of the Service, including advertisements, or email sent on our behalf, may contain action tags.
By using cookies and action tags together, we are able to gain valuable information to improve the Service and measure the effectiveness of our advertising and marketing campaigns.
We also collect non-personally identifiable information through our Internet log files, which record data such as user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of the Service. This information may be used to analyze trends, to administer the Service, to monitor the use of the Service, and to gather general demographic information. We may link this information to personally identifiable information for these and other purposes such as personalizing your experience on the Service and evaluating the Service in general.
In general, we use the information collected to provide the Service to you and process your transactions, to help us understand who uses the Service, for internal operations such as operating and improving the Service, and to contact you for customer service and billing purposes. We may use your information to send you a welcoming email that confirms your user name and password. We may also use the information collected to send you important service announcements and updates regarding the Service or, if applicable, about your billing account status. You will not be able to unsubscribe from these service announcements and updates as they contain important information relevant to your use of the Service.
Without requiring you to “opt-in”, we may also provide you with targeted feedback, send you electronic newsletters, and contact you about products, services and news that may interest you. If you no longer desire to receive these communications, we will provide you with the option to change your preferences. In addition, if you identify yourself to us by sending us an email with questions or comments, we may use your information (including personally identifiable information) to respond to your questions or comments, and we may file your questions or comments for future reference. We may also use the information gathered to perform statistical analysis of user behavior or to evaluate and improve the Service. We may link some of this information to personally identifiable information for internal purposes or to improve your experience with the Service. You will also not be able to opt out of these uses, as long as you use the Service.
Laws and Legal Rights
We may disclose your information (including personally identifiable information) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose personally identifiable information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating an agreement or commitment related to the Service or to detect fraud, for assistance with delinquent accounts, or to protect the safety and/or security of our users, the Service or the general public.
Third Parties Generally
We may provide to third parties non-personally identifiable information, typically combined with similar information of other users of the Service. For example, we might inform third parties regarding the number of unique users who use the Service, the demographic breakdown of our users of the Service, or the products and/or services purchased using the Service and the vendors of such products and services. We may also provide to third parties personally identifiable information. For example, we might share our users’ responses to questionnaires and e-mail addresses with third parties in order for third parties to contact users about products and services that may be of interest. The third parties to which we may provide personally identifiable and non-personally identifiable information may include potential or actual advertisers, providers of advertising products or services (including vendors and website tracking services), merchants, affiliates and other actual or potential commercial partners, sponsors, licensees, researchers and other similar parties.
Sale of Business
We want your information (including personally identifiable information) to remain secure. We strive to provide transmission of your information from your computer to our servers through techniques that are consistent with industry standards.
Notwithstanding the above, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot ensure or warrant the security or privacy of any information you transmit to us, and you do so at your own risk.
CSIprovides the Makana Motivator, in the manner referred to as “software as a service” or "SaaS,” pursuant to the Makana Motivator subscription agreement. That agreement contains specific provisions on confidentiality and security.. In general, when providing these services:
- We may process or store company data (such as salary and compensation figures, job descriptions and reporting relationships), employee data (such as name, email/physical address, current/previous base salary, performance ratings, skills, skill gaps, qualifications, certifications, gender, ethnicity, language, picture, resume and other demographical information), market data (such as salary surveys) and other data required to provide payroll and HR services for customers and their employees.
- We maintain only the personal information our customers give us to process and we process it in accordance with the customer's directions and instructions.
- The customer is responsible to ensure that the data it collects and gives us can be legally collected and disclosed in the country of origin, to give its employees and users the appropriate notifications that personal information is being collected and processed, and to ensure the security of any means used to provide us with personal information other than our hosted solution. ( e.g. email communications to our corporate address).
Personally-identifiable information collected on the Service may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and the Service may be viewed and hosted anywhere in the world, including countries (such as the United States) that may not have laws of general applicability regulating the use and transfer of such data. By using the Service and submitting such information on it, you voluntarily consent to the trans-border transfer and hosting of such information. If you are a user accessing the Service from a jurisdiction with laws or regulations governing personal data collection, use, and disclosure that differ from those of the United States, please be advised that all aspects of the Service are governed by the internal laws of the United States and the State of New Hampshire, USA, regardless of your location.
You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back-up our systems to protect information from inadvertent loss means that a copy of your personally identifiable information may exist in a non-erasable form that will be difficult or impossible for us to locate. We promise that promptly after receiving your request, all personally identifiable information stored in databases we actively use and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably practicable.
By postal mail or courier:
Attn: Privacy Agent
Cornerstone Software, Inc.
15 North Southwood Drive
Nashua, New Hampshire 03063